Question 1

Is an AI receptionist legal under Loi 25 in Québec?

Accepted Answer

Yes, when the collection, disclosure, consent, and storage of personal information are handled correctly, which is exactly what Gavion is built for.

Question 2

Where is my call data stored?

Accepted Answer

In Canada. Real-time voice processing runs under Zero Data Retention, so no call data is retained or stored outside Canada.

Question 3

Do I have to tell callers it's an AI?

Accepted Answer

Gala introduces itself as an AI at the start of every call. You remain responsible for any call-recording disclosure required in your jurisdiction, and the tools to do it are built in.

Question 4

Can a customer ask to be deleted?

Accepted Answer

Yes. There is a right-to-erasure workflow so a caller’s personal information can be removed on request.