Do I have to build it myself, or is it done for you?

You set it up yourself, in the platform, with guided steps and our support team when you need it. You create Gala, connect your calendar and your number, and manage it after launch. Name the person responsible before you start: they enter your services, rates and emergency policy and review the first few weeks of calls.

How long does setup take?

Most businesses have Gala answering the same day. It depends on the size of the business: more services, staff and rules take longer to enter. You set Gala up yourself in the platform, guided step by step: services, prices, service areas, emergency rules, what Gala is allowed to say. Connecting the phone line itself is quick.

Can I keep my current business phone number?

Yes. Gala works with your existing number through simple call forwarding, so customers keep calling the number they already know. A guided step in the setup walks you through it.

How Gala goes live: set it up yourself, often the same day

You set Gala up yourself in the Gavion platform, guided step by step. There is nothing to install and no hardware to buy.

Most businesses have Gala answering the same day. A larger business, with more services, staff and rules to enter, takes longer. Our support team helps whenever you need it.

The five steps from sign-up to a live line

Create your receptionist. Pick a starting profile close to your business and create Gala on one screen. A first version, a mini Gala, exists right away.
Teach it your business. Enter your services, prices, service areas, emergency rules and what Gala is allowed to say. The setup walks you through connecting your calendar and your client list.
Connect your phone. A guided step forwards your current business number to Gala. Customers keep calling the number they already know.
Test and go live. Call your own line, listen to Gala, and adjust the greeting, the tone and the rules. When your dashboard shows the receptionist is ready, Gala starts answering.
From mini Gala to full Gala. Add services, rules and integrations as you go, and review the first weeks of calls. Our bilingual support team, based in Québec, helps whenever you need it.

What sets the pace: the size of your business

The phone side is fast. What takes time is getting your business down in a form Gala can answer from without guessing.

You do not train Gala in the technical sense. You give it a knowledge base: your services, your rates, your service areas, your emergency policy, and the way you name things. That version is the one Gala uses.

A business with a few services can be live the same day. A larger one, with more services, staff, territories and rules, takes longer. Name the person who will fill it in before you start.

What you do, and where we help

Setup is self-serve: you configure Gala in the platform, and you manage it after launch. Our support team answers your questions and helps when you are stuck.

You do: create Gala, enter your services, rates and emergency policy, forward your number, then review the first weeks of calls.
We provide: the platform, the guided setup steps, and support whenever you need it.
Your technicians: almost nothing changes. They receive their assignments the way they always did.

Your number, your client list, your tools

You keep your current business number. Gala works through simple call forwarding, and a guided step in the setup walks you through it.

Your client list comes over too. Connect Gala to your CRM or import your list during setup, so it recognizes existing customers and keeps their records up to date.

Booking works natively with Google Calendar and Microsoft Outlook. If another tool has an API or a webhook, our team can usually connect it. Nothing gets ripped out: bookings and call notes land in the tools your team already uses.

What you decide before launch

You set what Gala says, including what it is not allowed to say. Those guardrails matter as much as the answers themselves.

The greeting and the tone.
The qualifying questions Gala asks before it books or takes a message.
The limits: no firm pricing, no delivery-date commitments, no technical advice outside scope.
What counts as urgent, and who gets the transfer when a call is.

What you do not need

There is nothing to install and no hardware to buy. Setup costs $0 on every plan.

Gala is hosted. Calls come in over the phone network and are handled on our servers. Nothing depends on your office connection or on a computer being switched on. You only need internet or mobile data to check the dashboard and your messages.

After launch: the first month, then every quarter

Start with inbound calls, not everything at once. Then listen to the first month's recordings. That is where you find the handful of questions your customers ask that nobody thought of, and each one becomes a line in the knowledge base.

After that, the risk is a knowledge base that goes stale. Prices change, a service is dropped, a territory is added, and nobody tells the tool. A 30-minute review each quarter prevents it. Between reviews you adjust Gala yourself, and support is there 24/7.

Questions about setup

Do I have to build it myself, or is it done for you?: You set it up yourself, in the platform, with guided steps and our support team when you need it. You create Gala, connect your calendar and your number, and manage it after launch. Name the person responsible before you start: they enter your services, rates and emergency policy and review the first few weeks of calls.
How long does setup take?: Most businesses have Gala answering the same day. It depends on the size of the business: more services, staff and rules take longer to enter. You set Gala up yourself in the platform, guided step by step: services, prices, service areas, emergency rules, what Gala is allowed to say. Connecting the phone line itself is quick.
Can I keep my current business phone number?: Yes. Gala works with your existing number through simple call forwarding, so customers keep calling the number they already know. A guided step in the setup walks you through it.
Can I import my existing client list?: Yes. Connect Gala to your CRM or import your client list during setup, so it recognizes existing customers and keeps their records updated automatically.

Before you start

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Contact: contact@gavion.ai · +1 (514) 534-1298 · +1 (855) 505-0607 (toll-free) · Québec, Canada · Service across Canada in English and French.