A user support technician in Québec earns a median $30.77 an hour, according to Job Bank, Government of Canada. Gala answers your support line from $129 a month. Here is what each one covers.
Many software companies run support by email and chat. Then a customer asks for a phone number, and someone has to answer it.
The usual answer is to hire. In Québec, the median wage for this job is $30.77 an hour, according to Job Bank, Government of Canada. That is $4,667 a month at a 35-hour week.
Gala answers the same line from your documentation, 24/7, from $129 a month. It does not replace a technician on every call, and this page says where the line falls.
Hourly wages in Canadian dollars, before deductions, for the occupation User Support Technician (NOC 22221). The last two columns are the median hour over a full year and over a month, at Québec's standard 35-hour week.
| Region | Low | Median | High | Median per year (35 h) | Median per month (35 h) |
|---|---|---|---|---|---|
| Québec (province) | $22.00 | $30.77 | $46.15 | $56,001 | $4,667 |
| Montréal | $22.00 | $29.12 | $46.15 | $52,998 | $4,417 |
| Capitale-Nationale (Québec City) | $22.75 | $32.44 | $43.08 | $59,041 | $4,920 |
| Canada | $20.50 | $31.47 | $49.00 | $57,275 | $4,773 |
Source: Job Bank, Government of Canada, wage report for User Support Technician, NOC 22221. Reference period 2023-2024. Read on 2026-10-22.
The yearly column is the median hour times 1,820 hours. It is what that hourly rate adds up to over a complete year, not a salary anyone is offered.
The wage is only part of what a hire costs. None of the following is in the table.
We publish no rate for any of these, because they depend on your payroll. Ask your accountant what one hour really costs you, and compare against that number.
A week has 168 hours. One full-time technician covers 35 of them, one call at a time.
Your users may work in other time zones, or late at night before a deadline. A second hire doubles the wage and still leaves nights and weekends open.
Gala is billed monthly, not by the hour. Every Receptionist plan answers 24/7, in English and French, on your existing number through call forwarding.
Minutes above the plan are billed from $0.33 to $0.37 a minute, depending on the plan. Prices are in Canadian dollars, before taxes.
| Support technician | Gala | |
|---|---|---|
| Cost per month | $4,667, wages alone | from $129 |
| Hours covered | 35 a week | 24/7 |
| Calls at once | One | Several |
| Languages | The ones the person speaks | 44, with English and French detected automatically |
| Complex troubleshooting | Yes | No, hands it to your team |
| Access to customer accounts | Yes, with your permissions | No |
The technician figure is the Québec median from Job Bank, Government of Canada for NOC 22221, at 35 hours a week. The Gala figure is the entry Receptionist plan.
Be clear on this before you decide. Gala answers from the documentation you give it, and some calls need more than that.
So the real choice is not Gala or a technician. It is who answers first, and who takes over when a call needs a person.
If most of your calls need someone inside an account, hire. Gala can still answer the overflow and the after-hours calls, but it will not do that work.
If most calls are how-to questions, billing policy and demo requests, start with Gala. Hire when the hand-offs show you need someone full time.
Job Bank, Government of Canada puts the median at $30.77 an hour for NOC 22221, with a range of $22.00 to $46.15. The Canadian median is $31.47. Reference period 2023-2024, read on 2026-10-22.
On first-line calls, often yes: how-to answers from your documentation, routing, messages and demo bookings. It does not troubleshoot complex issues, open customer accounts or reset passwords. Those go to your team.
No. Gala has no native integration with helpdesk tools. If your tool has an API or a webhook, our team can usually connect it. Tell us what you use and we will confirm what is possible.
The entry Receptionist plan is $129 a month, with 250 minutes and 3 users. Minutes above the plan are billed per minute. There is no setup fee.
Setup is self-serve, and many companies are live the same day, depending on their size. You keep your existing number through call forwarding. Our Québec team helps if you need it.
A wage covers 35 hours. Your users call in the other 133. Hear Gala answer · See pricing
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Contact: contact@gavion.ai · +1 (514) 534-1298 · +1 (855) 505-0607 (toll-free) · Québec, Canada · Service across Canada in English and French.