Can an AI receptionist answer questions about our software?

Yes, from the documentation you give it. You add your user manual and platform documentation to Gala's knowledge base, and Gala answers how-to questions on the phone. It gives no technical advice beyond what your documentation says.

Does Gala integrate with Zendesk, Freshdesk or Intercom?

Not natively. Gala does not create tickets or look up accounts or ticket status. If your tool has an API or a webhook, our team can usually connect it. Tell us what you use and we will confirm what is possible.

Can Gala tell a customer from a prospect?

Gala asks why they are calling and directs each caller accordingly. Customers get an answer from your documentation or a hand-off to your support team. Prospects can book a demo during the call.

Our users call from several countries. Does Gala handle other languages?

Yes. Gala detects English and French automatically and answers in the caller's language. It supports 44 languages in total.

How fast can a tech company go live?

Setup is self-serve, and many companies are live the same day, depending on their size. You keep your existing support number through call forwarding.

AI receptionist for SaaS & tech companies

Customers call with how-to questions your documentation already answers, and an engineer stops to read it to them.
Prospects asking for a demo reach the same line as customers asking for help, and both wait.
Your users work in other time zones, so the support line rings after your team has gone home.
Billing, bug and sales calls all land on one person, who forwards them by hand.

24/7, Customer line: Every time zone covered
Your docs, How-to answers: From your user manual and platform documentation
Booked, Demos: Google Calendar or Outlook
Same day, Setup: Self-serve, depending on your size

What Gala does

First-line technical support: You give Gala your user manual and platform documentation. It knows your platform and answers how-to questions on the phone from that material.
Every caller to the right place: Customer, prospect, partner or billing question: Gala directs each caller to the right team, person or resource.
Demo booking for prospects: A prospect picks a demo slot during the call. Gala books it into Google Calendar or Outlook and confirms by text and email.
Hands off what needs a human: Some issues need a person. Gala transfers to the team or a named employee, or takes a message. The named person gets a text and an email right away.
Screens the noise: Sales pitches and robocalls are filtered before they reach your engineers. Real customers always get through.
Confirmation and follow-up calls: Gala can call a prospect back to confirm a demo, or follow up after it, on the schedule you set.

One number, two languages, no surcharge

Gala answers in Québécois French or in English depending on who is calling, with no keypad menu and no transfer. Most providers in this market are built for English and Spanish, and several bill a second language as a monthly add-on.

Your data stays in Canada

The moment a caller gives a name, an address, or a payment detail, you are handling personal information, so ask any vendor where the recordings live. Here, data is stored in Canada, on a Québec-based application server, voice processing runs under zero data retention, and your data is never sold or used to train third-party models.

What it costs

A flat monthly rate in Canadian dollars with no setup fee and no contract, bilingual included. Plans: Essential $129/mo (250 minutes), Advanced $249/mo (500 minutes), Enterprise $439/mo (1,000 minutes). See every plan.

Frequently asked questions

Can an AI receptionist answer questions about our software?: Yes, from the documentation you give it. You add your user manual and platform documentation to Gala's knowledge base, and Gala answers how-to questions on the phone. It gives no technical advice beyond what your documentation says.
Does Gala integrate with Zendesk, Freshdesk or Intercom?: Not natively. Gala does not create tickets or look up accounts or ticket status. If your tool has an API or a webhook, our team can usually connect it. Tell us what you use and we will confirm what is possible.
Can Gala tell a customer from a prospect?: Gala asks why they are calling and directs each caller accordingly. Customers get an answer from your documentation or a hand-off to your support team. Prospects can book a demo during the call.
Our users call from several countries. Does Gala handle other languages?: Yes. Gala detects English and French automatically and answers in the caller's language. It supports 44 languages in total.
How fast can a tech company go live?: Setup is self-serve, and many companies are live the same day, depending on their size. You keep your existing support number through call forwarding.

Related use cases

On the same topic

Gala AI Receptionist · Pricing · What an AI receptionist costs · ROI calculator · Gala vs other services

AI Receptionist · AI Admin Assistant · Pricing · How it works · Call Gala · Industries · Use cases · FAQ · Blog · About · Contact

Contact: contact@gavion.ai · +1 (514) 534-1298 · +1 (855) 505-0607 (toll-free) · Québec, Canada · Service across Canada in English and French.