AI receptionist for IT services and MSPs
- Client staff call with the same how-to questions: email on a new phone, the VPN, the shared drive. A technician stops to answer each one.
- A locked-out user and a business asking about a new contract reach the same line, and both wait.
- Your technicians are on site or deep in a project, so the support line rings out.
- After hours, a voicemail says someone called, but not which client, which user or what broke.
- 24/7, Client line: Every call answered, day or night
- Your docs, Common questions: Answered from your own documentation
- Named, Hand-offs: To your team or a named technician
- Booked, Consultations: Google Calendar or Outlook
What Gala does
- Answers from your documentation: You give Gala your client guides and procedures. It answers common how-to questions from that documentation, like setting up email on a phone or connecting to the VPN.
- Takes the details every time: Which client, which user, what stopped working and since when. Your technician gets a clear request instead of a vague voicemail.
- Urgent and hands-on issues to a person: You decide what counts as urgent. Gala transfers those calls to your team or a named technician, or takes a message. The named person gets a text and an email right away.
- Consultations for prospects: A business shopping for IT support books a consultation or an assessment during the call. Gala puts it in Google Calendar or Outlook.
- Every caller to the right place: Client, prospect, vendor or billing question: Gala directs each caller to the right team, person or resource.
- Screens the noise: Sales pitches and robocalls are filtered before they reach your technicians. Real clients always get through.
One number, two languages, no surcharge
Gala answers in Québécois French or in English depending on who is calling, with no keypad menu and no transfer. Most providers in this market are built for English and Spanish, and several bill a second language as a monthly add-on.
Your data stays in Canada
The moment a caller gives a name, an address, or a payment detail, you are handling personal information, so ask any vendor where the recordings live. Here, data is stored in Canada, on a Québec-based application server, voice processing runs under zero data retention, and your data is never sold or used to train third-party models.
What it costs
A flat monthly rate in Canadian dollars with no setup fee and no contract, bilingual included. Plans: Essential $129/mo (250 minutes), Advanced $249/mo (500 minutes), Enterprise $439/mo (1,000 minutes). See every plan.
Frequently asked questions
- What can Gala answer on its own?
- The common questions your documentation covers, like setting up email on a phone, connecting to the VPN or finding a shared folder. It gives no technical advice beyond what your documentation says.
- Can Gala reset a user's password?
- No. Gala does not sign in to your clients' systems, reset passwords or use remote access. It takes the details and hands the request to your team or a named technician, who gets a text and an email right away.
- Does Gala integrate with ConnectWise, Autotask or our PSA?
- Not natively. Gala does not create tickets or look up tickets or accounts. If your tool has an API or a webhook, our team can usually connect it. Tell us what you use and we will confirm what is possible.
- Can prospects book an IT assessment?
- Yes. A business looking for an IT provider can book a consultation or an assessment during the call. Gala books it into Google Calendar or Outlook and confirms by text and email.
- Do our clients have to call a new number?
- No. You keep your existing support number through call forwarding. Setup is self-serve, and many companies are live the same day, depending on their size. Our Québec team helps if you need it.
- Our clients speak French and English. Does Gala handle both?
- Yes. Gala detects English and French automatically and answers in the caller's language. It supports 44 languages in total.
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Contact: contact@gavion.ai · +1 (514) 534-1298 · +1 (855) 505-0607 (toll-free) · Québec, Canada · Service across Canada in English and French.