First-line phone support from your docs
- Many calls to your support line ask questions your user manual already answers, step by step.
- Developers and account managers pick up the phone, so the work they were hired for waits.
- A customer stuck on a setup calls at 9 p.m., reaches voicemail, and the frustration lands in tomorrow's inbox.
- Callers bounce between sales, billing and support because nobody knows who owns the question.
- 24/7, Support line: Nights, weekends, holidays
- Your docs, Source of every answer: User manual and platform documentation
- 44, Languages: English and French detected automatically
- Right person, Every hand-off: Team, named employee or message
What Gala does
- Answers from your documentation: You give Gala your user manual and platform documentation as its knowledge base. It answers how-to questions on the phone from that material.
- No improvised technical advice: When the answer is not in your documentation, Gala does not guess. It hands the call to a person who knows.
- Directs each caller to the right place: Billing question, bug report, sales inquiry or a how-to: Gala sends each caller to the team, person or resource that handles it.
- Hands off what needs a human: Gala transfers to your team or to a named employee, or takes a message. The named person gets a text and an email right away.
- A summary of every call: Each call ends with a summary in your dashboard. Whoever picks it up sees what the caller asked and what Gala already explained.
- English, French and 42 more: Gala detects English or French from the first sentence and answers in it. It supports 44 languages in total.
One number, two languages, no surcharge
Gala answers in Québécois French or in English depending on who is calling, with no keypad menu and no transfer. Most providers in this market are built for English and Spanish, and several bill a second language as a monthly add-on.
Your data stays in Canada
The moment a caller gives a name, an address, or a payment detail, you are handling personal information, so ask any vendor where the recordings live. Here, data is stored in Canada, on a Québec-based application server, voice processing runs under zero data retention, and your data is never sold or used to train third-party models.
What it costs
A flat monthly rate in Canadian dollars with no setup fee and no contract, bilingual included. Plans: Essential $129/mo (250 minutes), Advanced $249/mo (500 minutes), Enterprise $439/mo (1,000 minutes). See every plan.
Frequently asked questions
- How does Gala learn our product?
- You give Gala your user manual and your platform documentation as its knowledge base. Gala answers callers' how-to questions from that material. When the product changes, update the documentation and the answers follow.
- What happens when the answer isn't in our documentation?
- Gala does not guess, and it gives no technical advice beyond your documentation. It transfers the call to your team or to a named employee, or takes a message. The named person gets a text and an email right away.
- Can Gala open tickets or check a customer's account?
- No. Gala does not create tickets, and it does not look up accounts, plans or ticket status. There is no native integration with helpdesks such as Zendesk, Freshdesk or Intercom. If your tool has an API or a webhook, our team can usually connect it.
- Does technical support by phone only work for software companies?
- No. Any business with a support line and documentation can use it, from app makers and IT shops to equipment suppliers. SaaS and tech companies are simply where we see it most.
- Does Gala answer the support line at night?
- Yes, 24/7, including weekends and holidays. Gala answers what your documentation covers. The rest is transferred or left as a message for your team, following the rules you set.
- Can we keep our current support number?
- Yes. Gala works with your existing number through call forwarding. Setup is self-serve, and many companies are live the same day, depending on their size.
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Contact: contact@gavion.ai · +1 (514) 534-1298 · +1 (855) 505-0607 (toll-free) · Québec, Canada · Service across Canada in English and French.