The right tech on the right job
- The job gets booked, then sits in someone's head until a tech is finally told where to go.
- You send your closest crew across town because nobody checked who was actually nearby.
- A cancellation leaves a tech idle while another is double-booked across the city.
- Dispatching by group text means missed jobs, wrong addresses, and 'I thought you had it'.
- Real-time, Assignment: By skill and location
- Auto, Tech notified: SMS with job details
- 0, Lost jobs: Nothing stuck in a text thread
- Every job, On the schedule: Calendar and routes synced
What Gala does
- Skill-based routing: Gala matches each job to a tech who can actually do it, not just whoever answers first.
- Location-aware assignment: It considers where your crews are so the nearest qualified tech gets the job, not the farthest.
- Instant tech notification: The assigned tech gets an SMS with the address, customer and job details the moment it is booked.
- Real-time reassignment: When a cancellation or delay hits, Gala reshuffles and re-notifies so no slot sits idle.
- Calendar and route sync: Assignments flow into your calendar and field tools, so the schedule stays the single source of truth.
- Seen in the field app: Techs see their next job in the tools they already use, with no separate dispatch call needed.
One number, two languages, no surcharge
Gala answers in Québécois French or in English depending on who is calling, with no keypad menu and no transfer. Most providers in this market are built for English and Spanish, and several bill a second language as a monthly add-on.
Your data stays in Canada
The moment a caller gives a name, an address, or a payment detail, you are handling personal information, so ask any vendor where the recordings live. Here, data is stored in Canada, on a Québec-based application server, voice processing runs under zero data retention, and your data is never sold or used to train third-party models.
What it costs
A flat monthly rate in Canadian dollars with no setup fee and no contract, bilingual included. Plans: Essential $129/mo (250 minutes), Advanced $249/mo (500 minutes), Enterprise $439/mo (1,000 minutes). See every plan.
Frequently asked questions
- How does Gala decide which technician gets a job?
- Team dispatch is coming soon and not live today. Once it ships, Gala will match the job to a tech by skill, location and live availability, then notify them automatically. You will set the rules during onboarding, so dispatch follows how your shop actually assigns work.
- What happens when a job is cancelled or a tech runs late?
- Once team dispatch ships, Gala will reassign in real time: it will reshuffle the affected jobs, pick the next best-fit tech, and re-notify everyone, so a cancellation does not leave a crew idle or a customer waiting.
- Do my technicians need a new app?
- No. Once team dispatch ships, assignments will flow into the calendars you already use, and techs will get an SMS with the details. Today, Gala books jobs into your Google or Outlook calendar.
- Can Gala dispatch for multiple crews or locations?
- That is the plan: team dispatch, coming soon, will route across multiple crews, trades and sites and assign each job to the right person. It is not live today.
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Contact: contact@gavion.ai · +1 (514) 534-1298 · +1 (855) 505-0607 (toll-free) · Québec, Canada · Service across Canada in English and French.