How does Gala decide which technician gets a job?

Gala matches the job to a tech by skill, location and live availability, then notifies them automatically. You set the rules during onboarding, so dispatch follows how your shop actually assigns work.

What happens when a job is cancelled or a tech runs late?

Gala reassigns in real time. It reshuffles the affected jobs, picks the next best-fit tech, and re-notifies everyone, so a cancellation does not leave a crew idle or a customer waiting.

Do my technicians need a new app?

No. Assignments flow into the field-service tools and calendars you already use. Techs see their next job where they already look, and get an SMS with the details.

Can Gala dispatch for multiple crews or locations?

Yes. Gala routes across multiple crews, trades and sites, assigning each job to the right person and keeping every calendar in sync. It scales with your team without adding a dispatcher.

The right tech on the right job, automatically

The job gets booked, then sits in someone's head until a tech is finally told where to go.
You send your closest crew across town because nobody checked who was actually nearby.
A cancellation leaves a tech idle while another is double-booked across the city.
Dispatching by group text means missed jobs, wrong addresses, and 'I thought you had it'.

Real-time, Assignment: By skill and location
Auto, Tech notified: SMS with job details
0, Lost jobs: Nothing stuck in a text thread
Every job, On the schedule: Calendar and routes synced

What Gala does

Skill-based routing: Gala matches each job to a tech who can actually do it, not just whoever answers first.
Location-aware assignment: It considers where your crews are so the nearest qualified tech gets the job, not the farthest.
Instant tech notification: The assigned tech gets an SMS with the address, customer and job details the moment it is booked.
Real-time reassignment: When a cancellation or delay hits, Gala reshuffles and re-notifies so no slot sits idle.
Calendar and route sync: Assignments flow into your calendar and field tools, so the schedule stays the single source of truth.
Seen in the field app: Techs see their next job in the tools they already use, with no separate dispatch call needed.

One number, two languages, no surcharge

Gala answers in Québécois French or in English depending on who is calling, with no keypad menu and no transfer. Most providers in this market are built for English and Spanish, and several bill a second language as a monthly add-on.

Your data stays in Canada

The moment a caller gives a name, an address, or a payment detail, you are handling personal information, so ask any vendor where the recordings live. Here, data is stored in Canada, on a Québec-based application server, voice processing runs under zero data retention, and your data is never sold or used to train third-party models.

What it costs

A flat monthly rate in Canadian dollars with no setup fee and no contract, bilingual included. Plans: Essential $129/mo (250 minutes), Advanced $249/mo (500 minutes), Enterprise $439/mo (1,000 minutes). See every plan.

Frequently asked questions

How does Gala decide which technician gets a job?: Gala matches the job to a tech by skill, location and live availability, then notifies them automatically. You set the rules during onboarding, so dispatch follows how your shop actually assigns work.
What happens when a job is cancelled or a tech runs late?: Gala reassigns in real time. It reshuffles the affected jobs, picks the next best-fit tech, and re-notifies everyone, so a cancellation does not leave a crew idle or a customer waiting.
Do my technicians need a new app?: No. Assignments flow into the field-service tools and calendars you already use. Techs see their next job where they already look, and get an SMS with the details.
Can Gala dispatch for multiple crews or locations?: Yes. Gala routes across multiple crews, trades and sites, assigning each job to the right person and keeping every calendar in sync. It scales with your team without adding a dispatcher.

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Contact: contact@gavion.ai · +1 (514) 534-1298 · +1 (855) 505-0607 (toll-free) · Québec, Canada · Service across Canada in English and French.