How do I control which after-hours calls count as emergencies?

You define it. At setup we map exactly which call types or keywords (e.g. 'gas leak', 'flooding', 'no heat') route to your on-call line versus book for next morning. Everything is tested before go-live.

How does Gala compare to a traditional answering service for after-hours calls?

Gala picks up in seconds versus 30-60 for most services, costs from $129 per month versus $400-1,200, and actually books appointments rather than just taking messages. Quality is consistent with no overnight operator turnover.

What happens if my on-call team does not answer?

Gala routes the call to your on-call line and sends your team an SMS notification. If there is still no response, it logs the call, sends you a high-priority summary email, and offers the caller a callback at the start of business.

Does Gala answer calls on statutory holidays, including Quebec holidays?

Yes, including Quebec statutory holidays. We configure holiday-specific scripts so callers hear the right message, for example 'we are closed for Saint-Jean, emergency dispatch only'.

Never miss an after-hours call again

60% of service-business calls happen outside 9-5. Most of them go to voicemail and stay there.
An admin assistant can cost a couple thousand dollars a month, and still can't answer in the evening. You'd need two of them, and two salaries, to maybe cover every call.
On-call rotation burns out your best people. And they still miss calls because they're at a kid's hockey game.
Emergencies don't follow your hours, but your competitor's 24/7 answering does.

100%, Calls answered: Including 3am
Seconds, Pickup: Same as business hours
1, Flat monthly cost: not two salaries
0, Burned-out staff: On-call rotation, retired

What Gala does

Always-on by default: Gala doesn't turn off. Evenings, weekends, holidays, statutory days, same response time, same script, same accuracy.
Emergency triage you control: You define what counts as an emergency. Gala routes those. And only those, to your on-call line. Everything else books for next business day.
Smart routing: Gala routes the call to your on-call line and notifies your team by SMS. Urgent jobs never go unanswered.
Morning briefing: Every morning at 7am: a summary of last night's calls, bookings made, emergencies handled. No surprises when you open the shop.
Multilingual: Detects language on first sentence. Important for any service business in bilingual markets.
Flat, predictable pricing: From $129/month, with included minutes and no setup fee. Nights, weekends and holidays cost the same as any other hour.

One number, two languages, no surcharge

Gala answers in Québécois French or in English depending on who is calling, with no keypad menu and no transfer. Most providers in this market are built for English and Spanish, and several bill a second language as a monthly add-on.

Your data stays in Canada

The moment a caller gives a name, an address, or a payment detail, you are handling personal information, so ask any vendor where the recordings live. Here, data is stored in Canada, on a Québec-based application server, voice processing runs under zero data retention, and your data is never sold or used to train third-party models.

What it costs

A flat monthly rate in Canadian dollars with no setup fee and no contract, bilingual included. Plans: Essential $129/mo (250 minutes), Advanced $249/mo (500 minutes), Enterprise $439/mo (1,000 minutes). See every plan.

Frequently asked questions

How do I control which after-hours calls count as emergencies?: You define it. At setup we map exactly which call types or keywords (e.g. 'gas leak', 'flooding', 'no heat') route to your on-call line versus book for next morning. Everything is tested before go-live.
How does Gala compare to a traditional answering service for after-hours calls?: Gala picks up in seconds versus 30-60 for most services, costs from $129 per month versus $400-1,200, and actually books appointments rather than just taking messages. Quality is consistent with no overnight operator turnover.
What happens if my on-call team does not answer?: Gala routes the call to your on-call line and sends your team an SMS notification. If there is still no response, it logs the call, sends you a high-priority summary email, and offers the caller a callback at the start of business.
Does Gala answer calls on statutory holidays, including Quebec holidays?: Yes, including Quebec statutory holidays. We configure holiday-specific scripts so callers hear the right message, for example 'we are closed for Saint-Jean, emergency dispatch only'.

Industries that use it

Gala AI Receptionist · Pricing · What an AI receptionist costs · ROI calculator · Gala vs other services

AI Receptionist · AI Admin Assistant · Pricing · How it works · Call Gala · Industries · Use cases · FAQ · Blog · About · Contact

Contact: contact@gavion.ai · +1 (514) 534-1298 · +1 (855) 505-0607 (toll-free) · Québec, Canada · Service across Canada in English and French.