An AI voice agent is software that holds a real phone conversation, in real time. Gala, by Gavion, is an AI voice agent set up to answer the calls of Québec small businesses, in Québécois French and English, from $129 CAD a month.
Voice agent, AI receptionist, voice assistant: the market uses several words for products that look alike. This page says what each one means, what a voice agent actually does for a small business, and what it costs.
Gavion builds Gala, so this is a seller's page, and it says so. Every claim about Gala comes from our price list, our FAQ or our data security page.
An AI voice agent answers the phone and understands what the caller says, in ordinary sentences. It does not read out a touch-tone menu: it asks questions, listens to the answers and acts during the call.
Call routing moves the call; it doesn't resolve it. A touch-tone menu sorts, it doesn't understand. Gala holds the conversation, qualifies the request, books the job and triggers the follow-up. The difference shows up in how many calls require nothing further from you afterwards.
"AI voice agent" names the technology: a voice that holds a conversation. "AI receptionist" names the job you give it: answering in your company's name, qualifying, booking and transferring emergencies.
In other words, an AI receptionist is an AI voice agent set up for the front desk. Gala is both: the voice agent technology, configured with your services, hours, service area and emergency rules.
A user is a person with a named login to the platform: administrator, manager or field resource. Plans include 3, 5 or 7. A voice agent is a separate phone personality with its own number and its own script — useful if you run two banners or two service lines. Callers are neither users nor agents: your included minutes are what set your call capacity.
The point is not to replace your team. It is that no call ends up in voicemail while you are on a job site, driving or already on the phone.
It is 9:15 on a Saturday morning. A homeowner calls an electrician because a breaker keeps tripping in the kitchen. Gala answers on the first ring, in French, because that is the language the caller opened in.
It asks which circuit, since when, and whether there is a burning smell. There is none, so it checks Monday in your calendar, books the first open slot and texts the confirmation before the caller hangs up.
Had the caller mentioned a burning smell, Gala would have treated it the way your emergency rules say and transferred the call to your on-call line. Either way, the call and its transcript are in your dashboard.
Gala comes in three published plans, in Canadian dollars, from $129 to $439 a month. Every plan includes Québécois French and English, live calendar booking and a basic CRM, with no setup fee.
| Plan | Per month | Minutes | Users | Voice agents | Overage |
|---|---|---|---|---|---|
| Essential | $129 | 250 | 3 | 1 voice agent | $0.37/min |
| Advanced | $249 | 500 | 5 | 2 voice agents | $0.35/min |
| Enterprise | $439 | 1,000 | 7 | 3 voice agents | $0.33/min |
Annual billing takes 15% off, paid in one payment up front. For scale, a full-time salaried receptionist in Québec costs about $3,033 a month in wages, for business hours only (median, Job Bank, Government of Canada).
There is nothing to install. You keep your business number through simple call forwarding, and Gavion configures Gala with you.
The part that stays with you is validation: your services, your rates, your service area and your emergency rules. We build the knowledge base from your website and your listings, and you validate it line by line.
Software that answers the phone and holds a conversation in real time, in ordinary sentences, instead of a touch-tone menu. For a small business it mostly works as a receptionist: it answers, qualifies, books and transfers emergencies. Gala, by Gavion of Montréal, is an AI voice agent in Québécois French and English, 24/7, from $129 CAD a month.
Nearly. "AI voice agent" names the technology, "AI receptionist" the job you give it. An AI receptionist is a voice agent configured for a company's phone reception.
At Gavion, $129 to $439 CAD a month depending on the minutes, users and voice agents included, with no setup fee. Extra minutes are $0.37 to $0.33 a minute, and an additional voice agent is $10 a month.
Yes. You define what counts as an emergency, and Gala routes those calls to your on-call line and notifies your team by text.
No. Gala works with your existing number through simple call forwarding, which we set up with you during onboarding.
Call the demo line and hear an AI voice agent answer in Québécois French or English. Hear Gala answer · See pricing
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Contact: contact@gavion.ai · +1 (514) 534-1298 · +1 (855) 505-0607 (toll-free) · Québec, Canada · Service across Canada in English and French.