How is this different from what my CRM already does?

Your CRM holds the record, this holds the conversation. What Gala writes into your CRM belongs to the CRM automation use case; here the dashboard keeps the raw exchange behind it, every call, text and email in the order it happened.

Does it include conversations my team had directly?

Everything that comes through Gala lands on the timeline automatically, in both languages. Other lines your team runs can be connected as a custom integration during setup, the same way we connect calendars and CRMs.

Who on my team can see a customer's history?

Whoever you give access to. The dashboard opens from a computer or a phone, so a foreman in a truck and the office are reading the same thread at the same time.

Where is all of this stored?

In the Gavion dashboard, with your data stored in Canada. Recordings, transcripts and message threads stay under your account, and the history does not walk out the door with an employee's phone.

One thread per customer, every channel

The call is on the office line, the text is on a foreman's personal phone, and the email is in an inbox nobody else opens.
A customer explains the same problem three times because the third person to answer never saw the first two conversations.
Someone leaves, and half a season of customer conversations walks out with their phone.
Nobody can tell you what was promised on Tuesday, so the crew shows up to do the wrong work.

One, Thread per customer: Calls, texts and emails together
Every channel, In order: Who said what, and when
Full history, Stays with you: Not on a personal phone
Any teammate, Can pick it up: Context already on screen

What Gala does

One timeline per customer: Every call, text and email with that customer, in order, on one screen. Open the contact and read the whole season from the first ring.
Channel labeled on every entry: You can see it came in by phone at 6:40am and was answered by text at 6:42. No guessing which half of the conversation happened where.
Pick up where Gala left off: A teammate opens the thread, reads the last exchange and answers on the same channel. The customer experiences one conversation, not a relay.
Searchable across channels: Search 'gate code' or 'code de barrière' and every mention surfaces, whether it was said on a call or typed into a text.
Shared, not on someone's phone: The history lives in the Gavion dashboard, with your data stored in Canada. When someone leaves the team, the conversations stay.
Bilingual in the same thread: A customer who calls in French and writes in English stays one contact and one timeline, each entry in the language it happened in.

One number, two languages, no surcharge

Gala answers in Québécois French or in English depending on who is calling, with no keypad menu and no transfer. Most providers in this market are built for English and Spanish, and several bill a second language as a monthly add-on.

Your data stays in Canada

The moment a caller gives a name, an address, or a payment detail, you are handling personal information, so ask any vendor where the recordings live. Here, data is stored in Canada, on a Québec-based application server, voice processing runs under zero data retention, and your data is never sold or used to train third-party models.

What it costs

A flat monthly rate in Canadian dollars with no setup fee and no contract, bilingual included. Plans: Essential $129/mo (250 minutes), Advanced $249/mo (500 minutes), Enterprise $439/mo (1,000 minutes). See every plan.

Frequently asked questions

How is this different from what my CRM already does?: Your CRM holds the record, this holds the conversation. What Gala writes into your CRM belongs to the CRM automation use case; here the dashboard keeps the raw exchange behind it, every call, text and email in the order it happened.
Does it include conversations my team had directly?: Everything that comes through Gala lands on the timeline automatically, in both languages. Other lines your team runs can be connected as a custom integration during setup, the same way we connect calendars and CRMs.
Who on my team can see a customer's history?: Whoever you give access to. The dashboard opens from a computer or a phone, so a foreman in a truck and the office are reading the same thread at the same time.
Where is all of this stored?: In the Gavion dashboard, with your data stored in Canada. Recordings, transcripts and message threads stay under your account, and the history does not walk out the door with an employee's phone.

Industries that use it

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Contact: contact@gavion.ai · +1 (514) 534-1298 · +1 (855) 505-0607 (toll-free) · Québec, Canada · Service across Canada in English and French.