Can Gala dispatch a locksmith immediately on a 2 a.m. lockout call?

Yes. Lockout intake takes under 90 seconds: address, situation, and ID readiness. Gala immediately calls or texts your on-call tech with all the details. No human dispatcher is needed in the middle.

What happens if multiple lockout calls come in at the same time?

Gala handles unlimited parallel calls. Each lockout is captured, queued by proximity to your on-call techs, and dispatched in order. No caller gets a busy signal.

Does Gala know my locksmith after-hours rates?

Yes. You provide the rate card at setup: base service call, after-hours surcharge, and automotive vs residential vs commercial multipliers. Gala quotes ranges only. Final pricing happens on-site after the tech assesses.

Does Gala integrate with the field-service software I use for locksmith dispatch?

Yes, natively. Customer records, job tickets, and dispatch notes sync both ways. For on-call rotation alerts in Slack or Microsoft Teams, we set up notifications as a custom integration during setup.

AI receptionist for locksmiths

Lockouts are urgent. Every minute in voicemail is a customer calling the next listing on Google. You can't win that race manually.
Commercial rekey jobs (turnover, lost master key, evicted tenant) need real intake, not a phone tree. But they call during the same chaos.
After-hours surcharges are confusing for callers. Without a calm explanation, they hang up and try someone cheaper.
Automotive vs residential vs commercial all need different specialists, but the customer just says 'I need a locksmith'.

0, Missed lockout calls: Even at 3 a.m.
24/7, Lockout line: Answered live, never voicemail
Routed, By specialty: Auto, residential, commercial
Live, Dispatch: Into your calendar

What Gala does

Lockout priority lane: 'I'm locked out' triggers urgent intake, exact address, vehicle or door, in or outside the car, then immediate dispatch to nearest tech.
Specialty routing: Automotive (transponder, key fob, dead battery in lock), residential (deadbolt, smart lock), commercial (rekey, master key, panic bar). Each goes to the right tech.
After-hours pricing clarity: Calmly explains the after-hours rate the moment it comes up. Caller knows what to expect. No surprise on arrival, no dispute.
Commercial rekey intake: Property managers and business owners get a proper RFQ flow, number of doors, locks installed, deadline, routed to your commercial estimator.
ID verification prompts: For residential lockouts, Gala reminds callers to have photo ID matching the address ready. Protects you legally and speeds the job.
Multilingual: Detects the caller's language on the first sentence, essential for Montreal and Quebec City locksmith calls. Works best in French and English.

One number, two languages, no surcharge

Gala answers in Québécois French or in English depending on who is calling, with no keypad menu and no transfer. Most providers in this market are built for English and Spanish, and several bill a second language as a monthly add-on.

Your data stays in Canada

The moment a caller gives a name, an address, or a payment detail, you are handling personal information, so ask any vendor where the recordings live. Here, data is stored in Canada, on a Québec-based application server, voice processing runs under zero data retention, and your data is never sold or used to train third-party models.

What it costs

A flat monthly rate in Canadian dollars with no setup fee and no contract, bilingual included. Plans: Essential $129/mo (250 minutes), Advanced $249/mo (500 minutes), Enterprise $439/mo (1,000 minutes). See every plan.

Frequently asked questions

Can Gala dispatch a locksmith immediately on a 2 a.m. lockout call?: Yes. Lockout intake takes under 90 seconds: address, situation, and ID readiness. Gala immediately calls or texts your on-call tech with all the details. No human dispatcher is needed in the middle.
What happens if multiple lockout calls come in at the same time?: Gala handles unlimited parallel calls. Each lockout is captured, queued by proximity to your on-call techs, and dispatched in order. No caller gets a busy signal.
Does Gala know my locksmith after-hours rates?: Yes. You provide the rate card at setup: base service call, after-hours surcharge, and automotive vs residential vs commercial multipliers. Gala quotes ranges only. Final pricing happens on-site after the tech assesses.
Does Gala integrate with the field-service software I use for locksmith dispatch?: Yes, natively. Customer records, job tickets, and dispatch notes sync both ways. For on-call rotation alerts in Slack or Microsoft Teams, we set up notifications as a custom integration during setup.

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Contact: contact@gavion.ai · +1 (514) 534-1298 · +1 (855) 505-0607 (toll-free) · Québec, Canada · Service across Canada in English and French.