Can Gala handle security monitoring callbacks at 3 a.m.?

Yes. The dealer-line callback queue from your central station never hits voicemail. Gala verifies the homeowner status, captures any critical information, and immediately transfers to your on-call dispatcher.

Does Gala understand the difference between residential and commercial security installs?

Yes. Two completely separate intake flows. Residential covers door and window sensors, smart-home integration, smoke and CO. Commercial covers access control, panic stations, video coverage, multi-site scope, and monitoring tier, then routes to your commercial estimator.

How does Gala handle alarm permit and false-alarm policy questions?

We load your municipal permit information and false-alarm policy at setup. Gala explains what is required and walks customers through registration. It never gives legal advice or commits you to a regulatory position.

Does Gala integrate with my security dispatch software?

Dealer management and central-station integrations aren't native yet. If your platform has an API or webhook, we connect it as a custom integration during setup.

AI receptionist for security & alarm

Monitoring center pings the homeowner first, when they don't answer, the callback queue lands on your office line at 3 a.m. Voicemail isn't acceptable.
Install quote requests need different intake for residential (door/window sensors, cams) vs commercial (access control, multi-site, business hours), generic scripts lose both.
Site-assessment scheduling drags out for weeks because nobody's chasing the lead between the first call and the site visit.
Police-dispatch-related calls or alarm-permit questions need clear, calm handling, wrong tone or wrong info costs you the contract.

24/7, Monitoring callback line: Never goes to voicemail
0, Missed calls: Even on a 3 a.m. callback
Captured, Property details: Type, system, urgency
Live, Install quote booking: Residential and commercial

What Gala does

Monitoring callback handling: When the central station can't reach the homeowner, Gala picks up the dealer-line callback, verifies the situation, and routes to your on-call dispatcher with full context.
Install-quote intake: Residential (sensors, cams, doorbell, smart locks) vs commercial (access control, panic, video, monitoring), separate scripts, captured details, routed to the right estimator.
Site-assessment scheduling: Books in-person site walks directly into your calendar, photos and lockbox notes captured upfront so your tech arrives prepared.
Alarm-permit & police-dispatch info: Knows your municipal permit process and false-alarm policy. Walks customers through what to expect without overstepping into legal advice.
After-hours emergency escalation: Real emergencies (panic alarm, glass-break, environmental) trigger immediate dispatcher hand-off with location and panel info ready.
Multilingual: Detects the caller's language on the first sentence, essential for security firms serving Quebec residential and commercial accounts. Works best in French and English.

One number, two languages, no surcharge

Gala answers in Québécois French or in English depending on who is calling, with no keypad menu and no transfer. Most providers in this market are built for English and Spanish, and several bill a second language as a monthly add-on.

Your data stays in Canada

The moment a caller gives a name, an address, or a payment detail, you are handling personal information, so ask any vendor where the recordings live. Here, data is stored in Canada, on a Québec-based application server, voice processing runs under zero data retention, and your data is never sold or used to train third-party models.

What it costs

A flat monthly rate in Canadian dollars with no setup fee and no contract, bilingual included. Plans: Essential $129/mo (250 minutes), Advanced $249/mo (500 minutes), Enterprise $439/mo (1,000 minutes). See every plan.

Frequently asked questions

Can Gala handle security monitoring callbacks at 3 a.m.?: Yes. The dealer-line callback queue from your central station never hits voicemail. Gala verifies the homeowner status, captures any critical information, and immediately transfers to your on-call dispatcher.
Does Gala understand the difference between residential and commercial security installs?: Yes. Two completely separate intake flows. Residential covers door and window sensors, smart-home integration, smoke and CO. Commercial covers access control, panic stations, video coverage, multi-site scope, and monitoring tier, then routes to your commercial estimator.
How does Gala handle alarm permit and false-alarm policy questions?: We load your municipal permit information and false-alarm policy at setup. Gala explains what is required and walks customers through registration. It never gives legal advice or commits you to a regulatory position.
Does Gala integrate with my security dispatch software?: Dealer management and central-station integrations aren't native yet. If your platform has an API or webhook, we connect it as a custom integration during setup.

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Contact: contact@gavion.ai · +1 (514) 534-1298 · +1 (855) 505-0607 (toll-free) · Québec, Canada · Service across Canada in English and French.