AI receptionist for appliance repair
- A fridge or freezer fails after hours and the customer calls the first three companies on the list. Whoever answers live wins the job. Your voicemail loses it.
- Your technician can't diagnose the machine and answer the phone at the same time, so new booking calls pile into voicemail all day.
- Warranty and parts calls need the brand, model and serial number up front, and your office forgets to collect half of it, so the tech shows up without the right part.
- Price shoppers asking 'how much to fix a washer?' tie up the line, and nobody explains the diagnostic fee clearly enough to book the visit.
- 24/7, Emergency line: Fridge and freezer failures
- Captured, Brand, model, serial: Ready for the parts order
- Multilingual, Regional accent support: Quebec French included
What Gala does
- Diagnostic visit booking: Gala asks what the appliance is doing, whether it's an emergency like a leaking washer or a warm fridge, then slots the diagnostic visit into your calendar in the right time window.
- Brand, model and warranty intake: Captures the appliance type, brand, model and serial number, and whether it's still under manufacturer or extended warranty, so your tech arrives with the right part and the right paperwork.
- Diagnostic-fee screening: Price shoppers get a clear explanation of your diagnostic fee and how it applies to the repair. Serious callers book a confirmed visit instead of tying up your line.
- Multilingual: Gala detects the caller's language from the first sentence and stays in that language for the whole call. Essential for residential service calls across Quebec. Works best in French and English.
One number, two languages, no surcharge
Gala answers in Québécois French or in English depending on who is calling, with no keypad menu and no transfer. Most providers in this market are built for English and Spanish, and several bill a second language as a monthly add-on.
Your data stays in Canada
The moment a caller gives a name, an address, or a payment detail, you are handling personal information, so ask any vendor where the recordings live. Here, data is stored in Canada, on a Québec-based application server, voice processing runs under zero data retention, and your data is never sold or used to train third-party models.
What it costs
A flat monthly rate in Canadian dollars with no setup fee and no contract, bilingual included. Plans: Essential $129/mo (250 minutes), Advanced $249/mo (500 minutes), Enterprise $439/mo (1,000 minutes). See every plan.
Frequently asked questions
- Can Gala capture the appliance brand, model and serial number on the call?
- Yes. We build a custom intake flow with you: appliance type, brand, model number, serial number, and the symptom the customer describes. Every field lands in the booking as structured data, so your technician loads the right part before leaving the shop.
- Can Gala tell whether an appliance is still under warranty?
- Gala asks the questions you tell it to: purchase date, retailer, and whether the customer bought an extended warranty. It flags likely warranty jobs so your office can confirm coverage with the brand before dispatching. It won't guess at coverage it can't verify.
- Does Gala handle after-hours emergency calls like a failed fridge?
- Yes. Gala answers 24/7. When someone calls Sunday night with a warm fridge and spoiling food, it captures the details, books the earliest available diagnostic slot, and sends an SMS or email confirmation. Truly urgent situations can trigger a direct transfer to your on-call line if you want one.
- Will Gala give callers a repair price over the phone?
- Only what you approve. Most shops don't quote a firm repair price before the diagnostic, so Gala explains your diagnostic fee and how it credits toward the repair, then books the visit. If you provide standard part or service ranges, it can share those. Your pricing process stays intact.
Related use cases
Related
Gala AI Receptionist · Pricing · What an AI receptionist costs · ROI calculator · Gala vs other services
AI Receptionist ·
AI Admin Assistant ·
Pricing ·
How it works ·
Call Gala ·
Industries ·
Use cases ·
FAQ ·
Blog ·
About ·
Contact
Contact: contact@gavion.ai · +1 (514) 534-1298 · +1 (855) 505-0607 (toll-free) · Québec, Canada · Service across Canada in English and French.