Does Gala actually place the call, or just send a text?

Gala places a real phone call, in French or English, and holds the conversation. A text is an option when that contact prefers it, but the outbound call is a live voice call, with the same receptionist your customers already reach when they dial in.

What stops Gala from calling at a bad time?

You set the calling hours, the maximum number of retries and the do-not-call list at setup. Gala never dials outside that window, and a contact who asks not to be called again is flagged immediately and skipped on every later campaign.

Can Gala call about an unpaid invoice?

No. Invoicing and payment follow-ups are a separate use case, coming soon, and Gala does not chase money today. Outbound calling covers missed-call callbacks, visit reminders, quote follow-ups and customer reactivation.

Who takes over when the customer has a real question?

Gala answers what your knowledge base covers, then transfers to a person or logs a priority callback for anything else. The outbound call is not a recording: the customer can interrupt, ask, move the date or say no, and Gala responds.

Outbound calls your team never has to make

The missed call at 7am is still unreturned at 4pm, and by then the customer has booked someone else.
Reminding every customer about tomorrow's visit is an hour of dialing nobody on your team wants.
Last season's customer list sits in a spreadsheet. Nobody has time to call it before the first cold snap.
A quote you sent two weeks ago goes cold because nobody picked up the phone to ask about it.

Called back, Missed numbers: Reason captured, then routed
Your hours, Calling window: Gala never dials outside them
Bilingual, Every outbound call: French or English, per contact
0, Manual dialing: Nobody works a call list

What Gala does

Missed-call callback: A call comes in and nobody is free. Gala calls the number back inside the window you set, gets the reason for the call, and books or escalates.
Reminder calls before the visit: The day before a service call, Gala phones the customer by voice, confirms the window and the address, and flags anyone who needs another date.
Quote follow-up calls: Two days after a quote goes out, Gala calls to answer questions, notes the objection, and passes a live one straight to your estimator.
Dormant customer revival: Gala works the list of customers you have not heard from in a year, confirms address and service level, and books the ones who say yes.
Your script, your calling hours: You write what Gala says and when it may dial. Do-not-call flags, quiet hours and per-contact language are set once and respected on every call.
Retries on the schedule you set: No answer is not a dead end. Gala redials on the schedule you set, leaves the message you approved, and stops the moment the contact picks up.

One number, two languages, no surcharge

Gala answers in Québécois French or in English depending on who is calling, with no keypad menu and no transfer. Most providers in this market are built for English and Spanish, and several bill a second language as a monthly add-on.

Your data stays in Canada

The moment a caller gives a name, an address, or a payment detail, you are handling personal information, so ask any vendor where the recordings live. Here, data is stored in Canada, on a Québec-based application server, voice processing runs under zero data retention, and your data is never sold or used to train third-party models.

What it costs

A flat monthly rate in Canadian dollars with no setup fee and no contract, bilingual included. Plans: Essential $129/mo (250 minutes), Advanced $249/mo (500 minutes), Enterprise $439/mo (1,000 minutes). See every plan.

Frequently asked questions

Does Gala actually place the call, or just send a text?: Gala places a real phone call, in French or English, and holds the conversation. A text is an option when that contact prefers it, but the outbound call is a live voice call, with the same receptionist your customers already reach when they dial in.
What stops Gala from calling at a bad time?: You set the calling hours, the maximum number of retries and the do-not-call list at setup. Gala never dials outside that window, and a contact who asks not to be called again is flagged immediately and skipped on every later campaign.
Can Gala call about an unpaid invoice?: No. Invoicing and payment follow-ups are a separate use case, coming soon, and Gala does not chase money today. Outbound calling covers missed-call callbacks, visit reminders, quote follow-ups and customer reactivation.
Who takes over when the customer has a real question?: Gala answers what your knowledge base covers, then transfers to a person or logs a priority callback for anything else. The outbound call is not a recording: the customer can interrupt, ask, move the date or say no, and Gala responds.

Industries that use it

Gala AI Receptionist · Pricing · What an AI receptionist costs · ROI calculator · Gala vs other services

AI Receptionist · AI Admin Assistant · Pricing · How it works · Call Gala · Industries · Use cases · FAQ · Blog · About · Contact

Contact: contact@gavion.ai · +1 (514) 534-1298 · +1 (855) 505-0607 (toll-free) · Québec, Canada · Service across Canada in English and French.