How to forward your business number to Gala
You keep your number. A call forward sends it to Gala, and you can cancel it any time. Here is how to do it with each provider.
Call forwarding is a feature of your phone provider, not of Gala. Each provider has its own codes and its own fees.
We read each provider's support pages and gathered the codes here, with the source of every one.
All calls, or only the calls you miss
There are two ways to forward a line. The right one depends on who answers the phone today.
- All calls (unconditional forwarding) Gala answers every call. Your phones stop ringing. Best when nobody is free to answer, or for evenings and weekends.
- Busy or no answer (conditional forwarding) Your team answers first. Gala takes the calls they miss. Not every line offers this.
Many businesses turn on full forwarding at closing time and cancel it in the morning. One code each way.
Find your provider
- Bell call forwarding Home phone, business lines, Total Connect and Mobility.
- Vidéotron call forwarding Home phone, Vidéotron Affaires and mobile.
- TELUS call forwarding Québec and Western codes, business, Business Connect and mobile.
- Rogers call forwarding Home Phone, Shaw, wireless and Business Phone.
- Cogeco call forwarding Home phone, business lines and Managed Telephony.
- VoIP.ms call forwarding In the customer portal, in two steps.
- 3CX call forwarding In the web client, by status.
- RingCentral call forwarding In the app, all calls or missed calls.
- Microsoft Teams call forwarding In call settings. Needs a Teams Phone licence.
- Ooma Office call forwarding *72 to *74, Office Manager and the main number.
The codes at a glance
For landlines. Replace "number" with your 10-digit Gala number. Each provider page has the full steps.
| Provider and line | All calls | Cancel | Busy | No answer |
|---|---|---|---|---|
| Bell, home phone | *72 + number | *73 | Not published | Not published |
| Bell, business line | *72 + number | *73 | *90 (cancel *91) | *92 (cancel *93) |
| Vidéotron, home phone | *72 + number | *73 | Not published | Not published |
| Vidéotron Affaires | *72 + number | *73 | *90 (cancel *91) | *92 (cancel *93) |
| TELUS, home phone, Québec | 72# + number | 73# | Number set by TELUS | Number set by TELUS |
| TELUS, home phone, BC and Alberta | *72 + number | *73 | Number set by TELUS | Number set by TELUS |
| Rogers, Home Phone | *72 + number | *73 | *90 (cancel *91) | *92 (cancel *93) |
| Cogeco, home or business | *72 + number | *73 | Not published | Not published |
| Cogeco, Managed Telephony | *72 + number | *73 | *90 (cancel *91) | *92 (cancel *93) |
On a TELUS or Rogers cell, dial *21*number# to forward everything and #21# to cancel. Bell and Vidéotron use the phone's menus.
VoIP.ms, 3CX, RingCentral and Microsoft Teams are set in their portal or app. Ooma Office offers both: *72 or Office Manager.
What forwarding can cost
Gala charges nothing for forwarding. Any fees come from your provider.
- The feature itself. At Bell and Vidéotron, call forwarding is a paid add-on, except in some bundles.
- Long distance. If your Gala number is outside your local calling area, the provider may bill long distance on each forwarded call.
- Mobile minutes. Bell, Vidéotron and TELUS bill mobile forwarding by the minute unless you add an option.
- Voicemail. While a forward is on, your provider's voicemail often stops taking messages. Gala takes them instead.
Each provider page gives the published fees, with their source.
Test the forward
- Call your number Use a different phone, such as a personal cell.
- Listen for the answer Gala should answer with your business greeting.
- Check the summary The test call should show up in your Gala dashboard.
Frequently asked questions
Do I keep my business number?
Yes. Gala works with your existing number through simple call forwarding, so customers keep calling the number they already know. A guided step in the setup walks you through it.
Can I turn forwarding off?
Yes, any time. On most landlines, dial *73 (73# on TELUS in Québec). On a TELUS or Rogers cell, dial #21#.
Will my phones still ring?
With all-calls forwarding, no: Gala answers every call. With busy or no-answer forwarding, your team answers first and Gala takes the rest.
Does forwarding cost anything?
Not from Gala. Your provider may charge for the forwarding feature, long distance or mobile minutes. Each provider page gives the published fees.
Your number stays the same. Hear Gala answer before you forward anything. Hear Gala answer · See pricing
Related
- Bell call forwarding
- Vidéotron call forwarding
- TELUS call forwarding
- Rogers call forwarding
- Cogeco call forwarding
- VoIP.ms call forwarding
- 3CX call forwarding
- RingCentral call forwarding
- Microsoft Teams call forwarding
- Ooma Office call forwarding
- How Gala works
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