Microsoft Teams call forwarding: send your calls to Gala

Forwarding is set in Teams settings, or by an admin in the Teams admin center.

To forward to a phone number, you need a Teams Phone licence, a connection to the phone network and a phone number assigned.

Before you start

Have the Gala number shown in your setup at hand. That is the number your calls will go to.
Choose: all calls, or only the calls nobody answers. The main guide explains the difference.
Keep the cancel code. It puts your line back the way it was in seconds.

All calls or only missed calls

Forward all calls

Settings screen: Microsoft Teams call handling and forwarding to a new number, your Gala number

Open settings Select Settings and more, next to your profile picture, then Settings.
Go to Calls Find the Call handling and forwarding section.
Choose a new number Forward your calls to a new number and enter your Gala number.

To cancel, select the forwarding status at the bottom of the Calls app, then choose Don't forward.

Only unanswered calls

In the same section, send unanswered calls to a new number. Your team answers first.

If nobody changes this, Teams sends unanswered calls to voicemail after 30 seconds.

For the admin

In the Teams admin center: Users, Manage users, pick the user, then the Voice tab.

Under Call answering rules, choose Be immediately forwarded, or set If unanswered with a ring time before redirecting.

The calling policy must allow forwarding to external phone numbers. It is on by default.

Test the forward

Call your number Use a different phone, such as a personal cell.
Listen for the answer Gala should answer with your business greeting.
Check the summary The test call should show up in your Gala dashboard.

Sources

Every code and fee on this page comes from Microsoft Teams's own support pages, read on October 27, 2026. Providers do change their codes: if in doubt, their page is the reference.

Frequently asked questions

How do I forward Teams calls to another number?

In Teams, open Settings and more, Settings, then Calls. Under Call handling and forwarding, choose a new number.

Why don't I see call forwarding in Teams?

Microsoft says you likely lack a voice licence. A licence change can take up to 24 hours to apply.

How do I stop forwarding in Teams?

Select the forwarding status at the bottom of the Calls app, then Don't forward.

Your number stays the same. Hear Gala answer before you forward anything. Hear Gala answer · See pricing

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