VoIP.ms call forwarding: send your number to Gala

At VoIP.ms, forwarding is set in the customer portal. No codes to dial: you create a forward, then route the number to it.

VoIP.ms is a Montréal-based VoIP provider. Its phone numbers are called DIDs in the portal.

Before you start

Have the Gala number shown in your setup at hand. That is the number your calls will go to.
Choose: all calls, or only the calls nobody answers. The main guide explains the difference.
Keep the cancel code. It puts your line back the way it was in seconds.

All calls or only missed calls

Forward all calls

Settings screen: VoIP.ms DID routing set to Call Forwarding with your Gala number

Create the forward Customer Portal, DID Numbers, Call Forwarding, then Add Forwarding. Enter your 10-digit Gala number.
Open your number Customer Portal, DID Numbers, Manage DID. Click the pencil next to the number.
Pick the routing Under Routing, select Call Forwarding, then the forward from step 1.
Save Calls to that number now go to Gala.

The DID's ring time still applies. If it is too short, the call may go to voicemail or failover before Gala answers.

Only when busy or unanswered

Keep the number's usual routing. In the DID settings, click Show Failover Options.

Choose the Gala forward for Busy, Unreachable and No Answer. The ring time sets how long before failover.

What VoIP.ms charges

A forwarded call pays the number's inbound rate plus the termination rate of the outgoing leg. VoIP.ms gives the example of $0.01 plus $0.01, or $0.02 a minute.

Test the forward

Call your number Use a different phone, such as a personal cell.
Listen for the answer Gala should answer with your business greeting.
Check the summary The test call should show up in your Gala dashboard.

Sources

Every code and fee on this page comes from VoIP.ms's own support pages, read on October 23, 2026. Providers do change their codes: if in doubt, their page is the reference.

Frequently asked questions

How do I forward a VoIP.ms number?

Create a forward under DID Numbers, Call Forwarding. Then, in Manage DID, choose Call Forwarding as the number's routing and select that forward.

Can I forward only missed calls?

Yes. The DID's failover options forward calls when the line is busy, unreachable or unanswered, after the ring time you choose.

Does forwarding cost more on VoIP.ms?

Slightly: the call pays the inbound rate and the termination rate. VoIP.ms's example comes to $0.02 a minute in total.

Your number stays the same. Hear Gala answer before you forward anything. Hear Gala answer · See pricing

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