Ooma Office call forwarding: send your calls to Gala

Ooma Office has codes to dial and a setting in Office Manager. The menu names come from Ooma's own help pages.

Ooma Office is Ooma's phone system for small businesses. Forwarding is set per user.

Before you start

Have the Gala number shown in your setup at hand. That is the number your calls will go to.
Choose: all calls, or only the calls nobody answers. The main guide explains the difference.
Keep the cancel code. It puts your line back the way it was in seconds.

All calls or only missed calls

With the codes

Phone keypad showing *72: the Ooma Office call forwarding code, *73 to cancel and *74 to toggle

Dial *72 From the extension's phone or app. Enter your Gala number followed by #.
Wait for the confirmation The system confirms the forward.
To cancel *73 turns forwarding off and clears the number. *74 toggles it on or off once a number is set.

In Office Manager

An admin logs in to office.ooma.com, opens Settings and clicks the user's line.

In the Call Forwarding tab, choose Enabled for all calls, or Enabled when devices offline. Enter your Gala number and save.

While forwarding is enabled, none of the user's devices ring. Ooma does not describe busy or no-answer forwarding.

Your main number

On Pro Plus, a shared external line sends Virtual Receptionist calls to an outside number: Settings, ADD, then Shared External Line.

Leave Required key press on answer off. Otherwise the call goes to Ooma voicemail when nobody presses 1.

Test the forward

Call your number Use a different phone, such as a personal cell.
Listen for the answer Gala should answer with your business greeting.
Check the summary The test call should show up in your Gala dashboard.

Sources

Every code and fee on this page comes from Ooma Office's own support pages, read on October 27, 2026. Providers do change their codes: if in doubt, their page is the reference.

Frequently asked questions

What is the Ooma Office call forwarding code?

Dial *72, then the number followed by #. *73 turns forwarding off and clears the number, *74 toggles it.

Can Ooma Office forward only unanswered calls?

Ooma's help describes two modes: all calls, or only when the user's devices are offline.

How do I forward the Ooma main number to Gala?

On Pro Plus, create a shared external line to your Gala number and pick it in the Virtual Receptionist's call handling.

Your number stays the same. Hear Gala answer before you forward anything. Hear Gala answer · See pricing

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