RingCentral call forwarding: send your calls to Gala

At RingCentral, forwarding is set in the app or the Admin Portal. No codes to dial.

RingCentral is a cloud phone system for businesses. The menu names below come from RingCentral's own help pages.

Before you start

• Have the Gala number shown in your setup at hand. That is the number your calls will go to.
• Choose: all calls, or only the calls nobody answers. The main guide explains the difference.
• Keep the cancel code. It puts your line back the way it was in seconds.

• All calls or only missed calls

Forward all calls

1. Open Call rules Click your profile picture, then Call rules.
2. Choose Forward all calls In the Incoming calls dropdown, select Forward the call.
3. Enter your Gala number Click Number, enter the 10-digit number and select it.
4. Save Add a schedule if you want one, then click Save.

To cancel, turn off Forward all calls.

Only missed calls

In Settings, Phone, Call handling, choose Work hours or After hours.

Under Missed calls, choose to forward to an external number and enter your Gala number. Your team answers first.

For another user

An admin can do it for an extension: Users, User List, Users with Extensions. Pick the user.

Open Phone, Call Rules & Voicemail, then turn on Forward all calls.

If your main number goes through the Auto-Receptionist, ask your RingCentral admin how to route it to Gala.

Test the forward

1. Call your number Use a different phone, such as a personal cell.
2. Listen for the answer Gala should answer with your business greeting.
3. Check the summary The test call should show up in your Gala dashboard.

Sources

Every code and fee on this page comes from RingCentral's own support pages, read on October 27, 2026. Providers do change their codes: if in doubt, their page is the reference.

• RingCentral: forward calls to an external number
• RingCentral: turn on Forward all calls (admin, in French)
• RingCentral: user call forwarding in the app

Frequently asked questions

How do I forward RingCentral calls to an external number?

Click your profile picture, then Call rules and Forward all calls. Select Forward the call, enter the number and save.

Can I forward only after hours?

Yes. In Call handling, set After hours, then forward missed calls to your Gala number.

How do I turn off RingCentral forwarding?

Turn off Forward all calls in Call rules.

Your number stays the same. Hear Gala answer before you forward anything. Hear Gala answer · See pricing

Related

• Forwarding your line to Gala: the guide
• Bell call forwarding
• Vidéotron call forwarding
• TELUS call forwarding
• Rogers call forwarding
• Cogeco call forwarding
• VoIP.ms call forwarding
• 3CX call forwarding
• Microsoft Teams call forwarding
• Ooma Office call forwarding
• How Gala works

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