How does Gala tell an emergency from a routine work order?

You set the rules. Active flooding, gas smell, no heat in winter, fire-safety faults, and lockouts escalate immediately to your on-call line. Routine items like a slow drain or a burnt-out hallway bulb get logged as a standard work order for the next business day.

Can Gala handle calls for many buildings at once?

Yes. Gala confirms which building and unit the occupant is calling from, matches it to your portfolio, and attaches the correct address and access notes to every work order so nothing gets misrouted across your properties.

Does it dispatch to our own crews or to outside vendors?

Both. Gala routes each request to whoever you assign for that trade and building, whether that is an in-house maintenance crew or an outside plumbing, HVAC, or electrical vendor, and books the visit into the calendar or dispatch tool you already use.

Is tenant information kept in Canada?

Yes. Occupant details and work-order records stay on Canadian infrastructure, and Gala answers in the occupant's language, detected from the first sentence.

AI receptionist for property managers

A no-heat or burst-pipe call comes in after hours and goes to voicemail. By morning it is water damage across three units and an angry tenant.
Tenants call for a routine leaky faucet and an urgent gas smell on the same line. Your staff can't triage 40 buildings' worth of calls fast enough.
Every work order needs the unit number, building address, access instructions, and a callback number. Half of them arrive missing something and the technician shows up blind.
Recurring maintenance calls, vendor coordination, and one-off tenant complaints all hit one office line, so nobody can tell what's an emergency and what can wait.

24/7, After-hours line: Floods, no-heat, lockouts
Triaged, Emergency vs routine: Escalated by severity
Logged, Complete work orders: Unit, address, access

What Gala does

Emergency triage: Gas smell, active flood, no heat in winter, or a fire-alarm fault triggers an immediate transfer to your on-call manager or the right trade. A dripping faucet gets logged for next business day.
Complete work-order intake: Captures building address, unit number, occupant name and callback, the problem, and access instructions such as pets, keys, or entry codes, then writes it into your work-order system.
Right-trade dispatch: Routes plumbing, HVAC, electrical, or general repairs to the correct in-house crew or vendor, and books the visit into the calendar or dispatch tool you already run.
Tenant follow-ups: Sends the occupant an SMS or email confirming the work order, the technician window, and any prep needed, so your office stops fielding "when is someone coming?" callbacks.

One number, two languages, no surcharge

Gala answers in Québécois French or in English depending on who is calling, with no keypad menu and no transfer. Most providers in this market are built for English and Spanish, and several bill a second language as a monthly add-on.

Your data stays in Canada

The moment a caller gives a name, an address, or a payment detail, you are handling personal information, so ask any vendor where the recordings live. Here, data is stored in Canada, on a Québec-based application server, voice processing runs under zero data retention, and your data is never sold or used to train third-party models.

What it costs

A flat monthly rate in Canadian dollars with no setup fee and no contract, bilingual included. Plans: Essential $129/mo (250 minutes), Advanced $249/mo (500 minutes), Enterprise $439/mo (1,000 minutes). See every plan.

Frequently asked questions

How does Gala tell an emergency from a routine work order?: You set the rules. Active flooding, gas smell, no heat in winter, fire-safety faults, and lockouts escalate immediately to your on-call line. Routine items like a slow drain or a burnt-out hallway bulb get logged as a standard work order for the next business day.
Can Gala handle calls for many buildings at once?: Yes. Gala confirms which building and unit the occupant is calling from, matches it to your portfolio, and attaches the correct address and access notes to every work order so nothing gets misrouted across your properties.
Does it dispatch to our own crews or to outside vendors?: Both. Gala routes each request to whoever you assign for that trade and building, whether that is an in-house maintenance crew or an outside plumbing, HVAC, or electrical vendor, and books the visit into the calendar or dispatch tool you already use.
Is tenant information kept in Canada?: Yes. Occupant details and work-order records stay on Canadian infrastructure, and Gala answers in the occupant's language, detected from the first sentence.

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Contact: contact@gavion.ai · +1 (514) 534-1298 · +1 (855) 505-0607 (toll-free) · Québec, Canada · Service across Canada in English and French.