Can Gala answer electrical code questions from callers?

It handles the basics you train it on, typical service sizes, common panel brands, and the ESA process. For anything specific, it tells the caller a licensed electrician will follow up and books the appointment.

How does Gala route commercial versus residential electrical calls?

We build branching logic at setup: commercial calls route to your commercial estimator, residential calls to the standard queue. Same Gala, different paths.

Does Gala integrate with the field-service software I use for electrical contractors?

Yes, native integration. Customers, addresses, and job notes sync automatically in both directions.

Can Gala dispatch electrical emergency calls immediately?

Yes. Any keyword you flag, such as smoke, sparks, or burning smell, triggers an immediate call to your on-call number with SMS backup if there is no answer.

AI receptionist for electrical contractors

Outage callers panic. They need a real conversation, not a phone tree.
Panel-upgrade quotes get scheduled wrong because the dispatcher doesn't ask about amp service or jurisdiction.
Inspectors and city offices only operate 8-4, but customers call at 7pm and never call back.
EV charger and solar inquiries spike unpredictably. And they're your best margin jobs.

24/7, Outage line: Always answered live
0, Missed calls: Every caller answered
Captured, Job details: Address, panel size, ESA #
Live, Estimate booking: Into your calendar

What Gala does

Outage triage: Asks whether the whole house is out, just one circuit, or a neighborhood-wide issue, then routes appropriately.
Permit & code intake: Collects panel amperage, ESA/RBQ permit needs, and jurisdiction so your quote isn't missing critical context.
EV & solar lead routing: High-margin jobs get flagged and routed to your specialist or sales lead, not the general queue.
Safety escalation: Burning smell, sparks, smoke from outlets, instant transfer to your on-call electrician.
Photo capture: Texts the caller a link to send panel photos. Your tech walks in with full context.
Multilingual on every call: Multiple languages on every plan. Critical for residential calls across Quebec. Works best in French and English.

One number, two languages, no surcharge

Gala answers in Québécois French or in English depending on who is calling, with no keypad menu and no transfer. Most providers in this market are built for English and Spanish, and several bill a second language as a monthly add-on.

Your data stays in Canada

The moment a caller gives a name, an address, or a payment detail, you are handling personal information, so ask any vendor where the recordings live. Here, data is stored in Canada, on a Québec-based application server, voice processing runs under zero data retention, and your data is never sold or used to train third-party models.

What it costs

A flat monthly rate in Canadian dollars with no setup fee and no contract, bilingual included. Plans: Essential $129/mo (250 minutes), Advanced $249/mo (500 minutes), Enterprise $439/mo (1,000 minutes). See every plan.

Frequently asked questions

Can Gala answer electrical code questions from callers?: It handles the basics you train it on, typical service sizes, common panel brands, and the ESA process. For anything specific, it tells the caller a licensed electrician will follow up and books the appointment.
How does Gala route commercial versus residential electrical calls?: We build branching logic at setup: commercial calls route to your commercial estimator, residential calls to the standard queue. Same Gala, different paths.
Does Gala integrate with the field-service software I use for electrical contractors?: Yes, native integration. Customers, addresses, and job notes sync automatically in both directions.
Can Gala dispatch electrical emergency calls immediately?: Yes. Any keyword you flag, such as smoke, sparks, or burning smell, triggers an immediate call to your on-call number with SMS backup if there is no answer.

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Contact: contact@gavion.ai · +1 (514) 534-1298 · +1 (855) 505-0607 (toll-free) · Québec, Canada · Service across Canada in English and French.