AI receptionist for water treatment
- A well pump quits at 9 p.m. The homeowner has no water, panics, and calls the first three companies. Yours goes to voicemail, so the emergency job goes to whoever answered live.
- "My water smells like sulfur" or "there's orange staining" needs the right questions before you roll a truck. Your office staff can't triage iron from hardness from a UV failure, so every call becomes a guessing-game site visit.
- Softener, filtration, and reverse-osmosis quotes all require an on-site water test first. Callers just want a ballpark price and tie up your line for fifteen minutes before booking nothing.
- Your techs are in a crawlspace or a well pit with no signal. Salt-delivery reminders, filter changes, and annual service calls slip through while nobody is at the phone.
- 24/7, No-water line: Well pump and pressure failures
- Live, Water-test booking: Into your calendar
- Captured, Water symptoms: Smell, staining, source, equipment
What Gala does
- Bad-water triage: Gala asks the right questions: sulfur smell, iron or manganese staining, cloudy or gritty water, hardness, whether it's a private well or municipal supply, and the age of any softener, filter, or UV unit. Your tech arrives already knowing what they're walking into.
- No-water emergencies: No water, no pressure, or a flooding pressure tank gets flagged as urgent. Gala confirms it's a real well-pump emergency, gathers the address and symptoms, and transfers straight to your on-call tech instead of the voicemail your competitor is counting on.
- Water-test and quote visits: Softener, filtration, and reverse-osmosis quotes need an on-site water test first. Gala explains that, qualifies the job, and books the test visit into the right time window in the scheduling tool you already run, no double-entry for your office.
- Follow-ups and salt reminders: After every call Gala sends the customer an SMS or email confirmation, and can nudge them for salt deliveries, filter changes, and annual service so the recurring revenue you already earned doesn't slip away.
One number, two languages, no surcharge
Gala answers in Québécois French or in English depending on who is calling, with no keypad menu and no transfer. Most providers in this market are built for English and Spanish, and several bill a second language as a monthly add-on.
Your data stays in Canada
The moment a caller gives a name, an address, or a payment detail, you are handling personal information, so ask any vendor where the recordings live. Here, data is stored in Canada, on a Québec-based application server, voice processing runs under zero data retention, and your data is never sold or used to train third-party models.
What it costs
A flat monthly rate in Canadian dollars with no setup fee and no contract, bilingual included. Plans: Essential $129/mo (250 minutes), Advanced $249/mo (500 minutes), Enterprise $439/mo (1,000 minutes). See every plan.
Frequently asked questions
- Can Gala tell a real no-water emergency from a routine service call?
- Yes. Gala asks whether there's any water or pressure at all, whether the pressure tank is flooding, and how long it's been down. A dead well pump or total loss of water is flagged urgent and transferred to your on-call tech; a slow softener or a scheduled filter change is booked as a normal visit.
- Does Gala understand water treatment terms?
- Yes. Gala is set up for your trade: water softeners, iron and sulfur filters, UV systems, reverse osmosis, sediment filters, well pumps, pressure tanks, and the symptoms customers describe like rotten-egg smell, orange staining, hard water, and cloudy water. It captures the details your tech needs instead of a vague message.
- Can it book the on-site water test into our calendar?
- Yes. Gala explains that softener, filtration, and RO quotes start with a water test, qualifies the job, and books the visit directly into the calendar or scheduling tool you already use. Your office sees the appointment appear with the water details attached, no re-typing.
- Where is our customer data stored, and how fast can we start?
- Your data is hosted in Canada, on a Québec-based application server. Setup takes about seven days, there's no setup fee, and there's no contract, so you can try Gala on your busy season without a long-term commitment.
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Contact: contact@gavion.ai · +1 (514) 534-1298 · +1 (855) 505-0607 (toll-free) · Québec, Canada · Service across Canada in English and French.