Can Gala tell a real septic emergency from a routine pump-out?

Yes. Gala triages every call, a basement backup or overflow gets escalated to your on-call driver right away, while a routine pump-out or inspection is booked into the next open slot. You set the emergency rules at setup.

Can Gala manage recurring pump-out schedules?

Yes. We load your customer list with tank size and last service date at setup. Gala calls or texts due accounts, confirms access details, and books the next pump-out into your calendar, so the 2- to 4-year rotations don't slip.

Does Gala give septic pumping prices over the phone?

Within the ranges you set, for example a standard residential pump-out from a base price based on tank size. Anything with digging, drain-field work, or an unknown tank stays with your estimator, so your margins stay protected.

Does Gala integrate with our field-service software and QuickBooks?

Yes. We connect natively to your field-service and dispatch software, so jobs, addresses, and service history sync both ways. QuickBooks handles invoicing after the pump-out; your existing payment terminal collects payment.

AI receptionist for septic services

Backup and overflow emergencies hit nights and weekends. The homeowner has sewage in the basement, and your voicemail loses them to the next septic company on Google.
Recurring pump-out reminders live in a spreadsheet nobody updates, so tanks due every 2 to 4 years slip past and the customer only calls once it has become an emergency.
Dispatch spends the morning asking the same questions, tank size, last pump-out, lid location, driveway clearance for the truck, before a single truck rolls.
Rural and seasonal callers don't always know their system. A vague 'it's backing up' call needs real triage, not a five-option phone tree.

24/7, Overflow line: Nights, weekends, holidays
On cycle, Recurring pump-outs: Every tank booked on time
Live, Truck dispatch: Into your dispatch calendar

What Gala does

Overflow triage: Asks the right questions, is it backing up inside, how many drains, when was the last pump-out, then escalates a true emergency to your on-call driver or books the first morning slot.
Recurring pump-out scheduling: Gala knows each customer's tank size and last service date, so it calls back due accounts and books the next 2- or 4-year pump-out before it turns into a backup.
Truck-ready intake: Captures tank location, lid access, driveway and road clearance, and gallons, so your driver rolls with everything the pump truck needs and never wastes a trip.
Inspection and repair booking: Handles real-estate inspection requests, drain-field concerns, and repair calls, capturing the address, system type, and urgency, then booking straight into your calendar.

One number, two languages, no surcharge

Gala answers in Québécois French or in English depending on who is calling, with no keypad menu and no transfer. Most providers in this market are built for English and Spanish, and several bill a second language as a monthly add-on.

Your data stays in Canada

The moment a caller gives a name, an address, or a payment detail, you are handling personal information, so ask any vendor where the recordings live. Here, data is stored in Canada, on a Québec-based application server, voice processing runs under zero data retention, and your data is never sold or used to train third-party models.

What it costs

A flat monthly rate in Canadian dollars with no setup fee and no contract, bilingual included. Plans: Essential $129/mo (250 minutes), Advanced $249/mo (500 minutes), Enterprise $439/mo (1,000 minutes). See every plan.

Frequently asked questions

Can Gala tell a real septic emergency from a routine pump-out?: Yes. Gala triages every call, a basement backup or overflow gets escalated to your on-call driver right away, while a routine pump-out or inspection is booked into the next open slot. You set the emergency rules at setup.
Can Gala manage recurring pump-out schedules?: Yes. We load your customer list with tank size and last service date at setup. Gala calls or texts due accounts, confirms access details, and books the next pump-out into your calendar, so the 2- to 4-year rotations don't slip.
Does Gala give septic pumping prices over the phone?: Within the ranges you set, for example a standard residential pump-out from a base price based on tank size. Anything with digging, drain-field work, or an unknown tank stays with your estimator, so your margins stay protected.
Does Gala integrate with our field-service software and QuickBooks?: Yes. We connect natively to your field-service and dispatch software, so jobs, addresses, and service history sync both ways. QuickBooks handles invoicing after the pump-out; your existing payment terminal collects payment.

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Contact: contact@gavion.ai · +1 (514) 534-1298 · +1 (855) 505-0607 (toll-free) · Québec, Canada · Service across Canada in English and French.