Does Gala handle burst-pipe emergencies after hours?

Yes. Gala runs a custom triage script built with you: shutoff questions, life-safety flags, and direct routing to your on-call line with an SMS notification to your team.

Does Gala integrate with my field-service software?

Yes, natively. Bookings, customer records, and call notes push automatically into your field-service software. For other tools, we connect via a custom webhook during setup.

What happens when call volume spikes during a city-wide flooding event?

Gala scales instantly with no queue and no busy signal. It handles hundreds of simultaneous calls and books each one correctly into your calendar.

Can Gala quote plumbing service prices over the phone?

Only the ranges you pre-approve, for example 'service calls start at $129.' Final quotes stay with your techs after the in-person assessment. Your pricing process stays intact.

AI receptionist for plumbing companies

Emergency calls hit at 3 a.m.. Your team sleeps, your competitor's voicemail picks up the lead.
Dispatchers waste 40% of their day just qualifying calls instead of routing real jobs.
Every missed call is hundreds of dollars in lost revenue when you average burst-pipe and water-heater work.
Customers in a panic want a human voice, not a five-prompt phone tree, one that actually listens and makes them feel heard.

24/7, Emergency line: Nights, weekends, holidays
0, Missed calls: Every caller answered live
Live, Job booking: Into your calendar
Multilingual, Regional accent support: Native Québécois French

What Gala does

Emergency triage: Asks the right questions, is the water off? Where's the shutoff?, then escalates to your on-call line or books for the morning.
Dispatch-ready bookings: Captures full address, problem type, photos, and pet-on-site flag, written straight into your field-service software or calendar.
After-hours by default: Nights, weekends, holidays. Gala doesn't take a long weekend in July when your phone explodes.
Multilingual on every call: Detects the caller's language in the first sentence and stays in that language for the whole conversation. Critical in Quebec markets. Works best in French and English.
Spam & robocall filtering: Marketers, junk leads and wrong numbers never reach your dispatcher. Real customers get through.
Quote-ready summaries: Each lead arrives as a structured ticket, name, address, issue, urgency, budget hint, ready for your estimator.

One number, two languages, no surcharge

Gala answers in Québécois French or in English depending on who is calling, with no keypad menu and no transfer. Most providers in this market are built for English and Spanish, and several bill a second language as a monthly add-on.

Your data stays in Canada

The moment a caller gives a name, an address, or a payment detail, you are handling personal information, so ask any vendor where the recordings live. Here, data is stored in Canada, on a Québec-based application server, voice processing runs under zero data retention, and your data is never sold or used to train third-party models.

What it costs

A flat monthly rate in Canadian dollars with no setup fee and no contract, bilingual included. Plans: Essential $129/mo (250 minutes), Advanced $249/mo (500 minutes), Enterprise $439/mo (1,000 minutes). See every plan.

Frequently asked questions

Does Gala handle burst-pipe emergencies after hours?: Yes. Gala runs a custom triage script built with you: shutoff questions, life-safety flags, and direct routing to your on-call line with an SMS notification to your team.
Does Gala integrate with my field-service software?: Yes, natively. Bookings, customer records, and call notes push automatically into your field-service software. For other tools, we connect via a custom webhook during setup.
What happens when call volume spikes during a city-wide flooding event?: Gala scales instantly with no queue and no busy signal. It handles hundreds of simultaneous calls and books each one correctly into your calendar.
Can Gala quote plumbing service prices over the phone?: Only the ranges you pre-approve, for example 'service calls start at $129.' Final quotes stay with your techs after the in-person assessment. Your pricing process stays intact.

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Contact: contact@gavion.ai · +1 (514) 534-1298 · +1 (855) 505-0607 (toll-free) · Québec, Canada · Service across Canada in English and French.