AI receptionist for HVAC in Canada
- The first cold night of the fall, every furnace that sat idle all summer gets switched on, and the no-heat calls start before your office opens.
- A no-heat call at -20 is an emergency, a tune-up request is not, and whoever answers at night has to tell them apart on the first call.
- A gas smell or a carbon monoxide alarm cannot wait for a voicemail to be checked in the morning.
- In a July heat wave, no-AC calls pile up while your technicians are on rooftops and cannot answer.
- 24/7, No-heat emergency line: Cold snaps and heat waves
- Transferred, Urgent calls: To your on-call tech, by your rules
- Live, Service booking: Google Calendar or Outlook
- FR / EN, Every call: Québécois French or English
What Gala does
- No-heat emergency triage: Is the whole house cold or one room? Furnace, heat pump or baseboards? Anyone vulnerable at home? You decide what makes a no-heat call an emergency, and Gala asks every caller.
- Gas and CO calls escalated: Any mention of a gas smell or a carbon monoxide alarm matches your emergency rules. Gala reads the safety instructions you give it, transfers the call to your on-call line and texts your team.
- Tune-ups booked, not lost: A furnace tune-up or a heat pump check is not an emergency. Gala books it into the next open slot in Google Calendar or Outlook and texts the customer a confirmation.
- Both seasonal peaks covered: The first cold snap in October and November, the heat waves of July. Gala answers several calls at once, so a peak day never means a busy signal.
- Equipment details captured: Type of system, brand if the caller knows it, what the thermostat shows, the address and how to get in. Each call lands as a written summary in your dashboard for the technician.
- French and English: Gala answers in Québécois French or English and follows the caller's language from the first sentence. The emergency questions are the same in both.
One number, two languages, no surcharge
Gala answers in Québécois French or in English depending on who is calling, with no keypad menu and no transfer. Most providers in this market are built for English and Spanish, and several bill a second language as a monthly add-on.
Your data stays in Canada
The moment a caller gives a name, an address, or a payment detail, you are handling personal information, so ask any vendor where the recordings live. Here, data is stored in Canada, on a Québec-based application server, voice processing runs under zero data retention, and your data is never sold or used to train third-party models.
What it costs
A flat monthly rate in Canadian dollars with no setup fee and no contract, bilingual included. Plans: Essential $129/mo (250 minutes), Advanced $249/mo (500 minutes), Enterprise $439/mo (1,000 minutes). See every plan.
Frequently asked questions
- What happens when a customer calls at 2 a.m. with no heat?
- Gala answers in the caller's language and asks your triage questions: is the whole house cold, what kind of system it is, is anyone elderly or a baby at home, is there a gas smell. A no-heat call in winter matches your emergency rules, so Gala transfers it to your on-call technician and texts your team the address and a summary. If nobody picks up, it takes the full details and flags the call for priority callback. A tune-up request at the same hour is booked for a regular slot, with a text confirmation to the customer.
- How does Gala handle a gas smell or a carbon monoxide alarm?
- You give Gala your safety instructions and your on-call number at setup. Any mention of a gas smell, a CO alarm or carbon monoxide matches your emergency rules: Gala reads your instructions to the caller, transfers the call to your on-call line and notifies your team by text. You validate these rules at setup, with the rest of your emergency policy.
- Can Gala handle the first cold snap or a heat wave?
- Yes. Gala answers several calls at the same time, so on the first cold night of the fall or the third day of a heat wave no caller hits a busy signal, and every no-heat or no-AC call gets the same emergency questions.
- Does Gala book into my calendar or field-service software?
- Gala books natively into Google Calendar and Microsoft Outlook. If your field-service software has an API or a webhook, we can usually connect it during setup; tell us what you use and we confirm it before you sign.
- Will Gala quote furnace or heat pump prices?
- Only the figures you approve, such as your service-call fee. Gala does not give a firm price on a repair or a new system: that stays with your technician or estimator after the visit.
- How much does an AI receptionist for HVAC cost in Canada?
- Gala's plans are listed in Canadian dollars on the pricing page, and the entry price is at the top of this page. Every plan has the same features, 24/7 emergency answering and transfers included, there is no setup fee, and most businesses are live the same day.
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Contact: contact@gavion.ai · +1 (514) 534-1298 · +1 (855) 505-0607 (toll-free) · Québec, Canada · Service across Canada in English and French.