Does Gala answer texts and emails on its own, or draft them for me?

It answers on its own, inside the perimeter you approve. Topics you mark as sensitive, such as a price above your ceiling or a complaint, are drafted and held for a person instead of being sent.

Where do the answers come from?

Your knowledge base: the hours, the service area, the trades you cover, the questions you already answer twenty times a week. We build it with you at setup, in French and English, and you can change an answer at any time.

What happens when a customer asks something you never wrote down?

Gala says it will get the answer, captures the detail, and escalates to a person with the full thread attached. It does not guess. Anything outside its scope is logged with a priority callback.

Can my office see the conversation?

Yes. Every thread sits in the activity feed with the contact, the channel and the full exchange, so anyone on your team can read it and pick up where Gala left off.

Every text and email answered in your tone

A text sent at 8pm gets read the next morning, if the phone isn't buried in the van.
The same five questions arrive by text, by email and through the website, and every one gets a different answer.
Whoever is closest to the phone answers, so the tone swings from formal to three words and a period.
Messages do get answered, then nobody logs them, so the office has no idea the conversation happened.

24/7, Replies: Evenings, weekends, holidays
Bilingual, Per thread: Answers in the language used
One brain, Every channel: Phone, text and email agree
0, Threads left unread: Nothing waits until morning

What Gala does

Answers from your knowledge base: Hours, service area, licence numbers, what you do and what you don't touch. Gala replies with what you wrote, never with something it invented.
Written in your tone: You set the register at setup, from short and practical to fully formal. Every reply reads like the person who usually answers.
Qualifies before it escalates: Gala asks for the address, the panel, the urgency and the timeline, so the thread reaches your team already sorted, not as a two-word question.
Hands over to a person: Anything outside what you approved goes to a human with the full thread attached, or is logged as a priority callback the same day.
Same answer on every channel: The receptionist answering the phone and the one answering the text are the same. A customer who calls after texting does not start over.
Replies in French or English: Gala reads the language of the message and answers in it, including a thread that switches language halfway through.

One number, two languages, no surcharge

Gala answers in Québécois French or in English depending on who is calling, with no keypad menu and no transfer. Most providers in this market are built for English and Spanish, and several bill a second language as a monthly add-on.

Your data stays in Canada

The moment a caller gives a name, an address, or a payment detail, you are handling personal information, so ask any vendor where the recordings live. Here, data is stored in Canada, on a Québec-based application server, voice processing runs under zero data retention, and your data is never sold or used to train third-party models.

What it costs

A flat monthly rate in Canadian dollars with no setup fee and no contract, bilingual included. Plans: Essential $129/mo (250 minutes), Advanced $249/mo (500 minutes), Enterprise $439/mo (1,000 minutes). See every plan.

Frequently asked questions

Does Gala answer texts and emails on its own, or draft them for me?: It answers on its own, inside the perimeter you approve. Topics you mark as sensitive, such as a price above your ceiling or a complaint, are drafted and held for a person instead of being sent.
Where do the answers come from?: Your knowledge base: the hours, the service area, the trades you cover, the questions you already answer twenty times a week. We build it with you at setup, in French and English, and you can change an answer at any time.
What happens when a customer asks something you never wrote down?: Gala says it will get the answer, captures the detail, and escalates to a person with the full thread attached. It does not guess. Anything outside its scope is logged with a priority callback.
Can my office see the conversation?: Yes. Every thread sits in the activity feed with the contact, the channel and the full exchange, so anyone on your team can read it and pick up where Gala left off.

Industries that use it

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Contact: contact@gavion.ai · +1 (514) 534-1298 · +1 (855) 505-0607 (toll-free) · Québec, Canada · Service across Canada in English and French.