Gala vs Metrili

Canadian AI receptionist sold with an outbound caller and an admin copilot on one plan. Canada.

Facts checked on 2026-09-07 at metrili.com. Metrili prices in CAD, Gala prices in CAD. Gavion is not affiliated with Metrili.

	Gala	Metrili
Pricing model	Flat monthly plan with included minutes	Three flat monthly plans sized by call minutes, texts and user seats; annual billing takes 20% off
Starting price	$129 CAD/month for 250 minutes, 3 users and 1 voice agent	Starter $149 CAD/month for 100 call minutes, 250 texts and one user seat; Growth $299 for 400 minutes and three seats; Enterprise $499 for 800 minutes and unlimited seats
Past the included usage	$0.37 to $0.33 CAD per minute depending on the plan, billed to the next full minute	Not stated
Setup fee	$0. Onboarding help is available as an optional package	No setup fees
Who answers	AI receptionist (Gala), which transfers real emergencies to your team	AI receptionist and an AI staff copilot on every plan; an outbound AI caller from Growth up
Coverage	24/7, several calls at once	24/7, including weekends and holidays
French	Québécois French and English detected automatically on every plan; 44 languages in total	English and French natively; it greets in either and can switch mid conversation. Named for Quebec, New Brunswick and Ottawa businesses. Québécois French is not stated
Canada and data residency	Montréal company. Call data stored in Canada, on a Québec-based application server	Built in Canada, SOC 2 aligned, on HIPAA-eligible AWS infrastructure and aligned with PIPEDA. Where data is stored is not stated
Booking and CRM	Live Google or Outlook calendar booking and a basic CRM on every plan	Books into your live calendar during the call, with overlap protection; you can connect your own scheduling system. No calendar or CRM product is named
Commitment	Monthly plan, change tiers anytime; annual plan paid up front for 15% off	Fourteen-day free trial, month to month, cancel anytime with no cancellation fee

Choose Metrili if

Businesses that want the receptionist, an outbound caller and an admin copilot billed together on one Canadian plan

Choose Gala if

Businesses that want a published rate for the next minute, Québécois French, and call data kept in Canada

How to switch from Metrili to Gala

Switching does not mean a new phone number or a gap in coverage. Most businesses are live the same day. What takes longest is entering the knowledge base Gala answers from.

Pull last month's numbers Count the calls and minutes on your last Metrili bill or call log. That tells you which Gala plan fits; the pricing page shows what each one includes.
Book the discovery call We look at the calls coming in, the tools you use and what you want Gala to handle. Nothing is configured yet. The goal is to agree on the scope.
We build the knowledge base, you validate it We assemble it from your website, your listings and public registries: services, prices, service areas and emergency rules. You correct it once, line by line.
Test, then forward your number We run real scenarios with you. Then your existing number is forwarded to Gala, so you keep the number your customers already call.
Cancel Metrili once Gala is answering Keep Metrili until Gala answers your forwarded line, then give notice on the terms of your Metrili agreement.

Setup costs $0 on every plan. Booking works natively with Google Calendar and Microsoft Outlook.

How Gala goes live, step by step

Frequently asked questions

What happens when Metrili's included minutes run out?

Its pricing does not state a rate for extra minutes. The entry plan includes 100 call minutes a month, so ask what the next one costs before you sign. Gala publishes a rate for every extra minute; the table above shows it.

Does Metrili answer in French?

It states that it supports English and French natively, greets in either language and can switch mid conversation. It names Quebec, New Brunswick and Ottawa businesses. Québécois French is not stated. Gala answers in Québécois French and English on every plan.

Other comparisons

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Contact: contact@gavion.ai · +1 (514) 534-1298 · +1 (855) 505-0607 (toll-free) · Québec, Canada · Service across Canada in English and French.