US virtual receptionist service offering human-staffed and AI-first answering. United States.
Facts checked on 2026-09-06 at smith.ai. Smith.ai prices in USD, Gala prices in CAD. Gavion is not affiliated with Smith.ai.
| Gala | Smith.ai | |
|---|---|---|
| Pricing model | Flat monthly plan with included minutes | Per call. AI plans are sized by monthly call volume; human plans are sold as call bundles |
| Starting price | $129 CAD/month for 250 minutes, 3 users and 1 voice agent | AI receptionist: a free tier of 25 calls a month, then $150 USD/month for about 2 to 3 calls a day. Human receptionists from $300 USD/month for 30 calls |
| Past the included usage | $0.37 to $0.33 CAD per minute depending on the plan, billed to the next full minute | $3.00 USD per call past the free tier; about $2.00 USD per call on the Pro plan |
| Setup fee | $0. Onboarding help is available as an optional package | No setup fees |
| Who answers | AI receptionist (Gala), which transfers real emergencies to your team | Both: AI-first or human-first, chosen per plan |
| Coverage | 24/7, several calls at once | 24/7 |
| French | Québécois French and English detected automatically on every plan; 44 languages in total | English and Spanish. French is not mentioned |
| Canada and data residency | Montréal company. Call data stored in Canada, on a Québec-based application server | Not stated |
| Booking and CRM | Live Google or Outlook calendar booking and a basic CRM on every plan | Appointment booking is a paid add-on ($1.50 USD per booking on human plans); CRM integrations include HubSpot, Salesforce and Clio |
| Commitment | Monthly plan, change tiers anytime; annual plan paid up front for 15% off | Month to month; money-back guarantee on the first plan |
US businesses that want the option of live human receptionists on the same account, with English or Spanish callers
Quebec and Canadian businesses that need French, a flat Canadian-dollar price with minutes included, and data kept in Canada
Its pricing page lists English and Spanish. French, and Québécois French in particular, is not mentioned. Gala answers in Québécois French and English on every plan.
It depends on your volume. Smith.ai bills per call in US dollars, with a free tier of 25 calls a month. Gala bills a flat monthly amount in Canadian dollars with minutes included, from $129 CAD for 250 minutes. Run your own numbers in the ROI calculator.
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Contact: contact@gavion.ai · +1 (514) 534-1298 · +1 (855) 505-0607 (toll-free) · Québec, Canada · Service across Canada in English and French.